Sept. 3, 2025 — City of Burlington

The City of Burlington welcomes public feedback on its services through the 2025 Community Survey, with some residents contacted for telephone surveys beginning on Sept. 8 and an online survey available to all now at GetInvolvedBurlington.ca/communitysurvey. Offered since 1998, this biannual survey helps Burlington staff and Council measure and improve quality of life and services and programs in the City. Burlington residents are invited to share their thoughts on life in the City. 

How to give your feedback  
Third-party researchers will contact a statistically relevant sample of homes in each ward. A total of 750 telephone surveys will be completed, with a combination of land and cell phone numbers randomly called. The caller ID for the survey will show the text as “BurlON Survey”.  

Residents are also invited to complete an online version at Get Involved Burlington. This online survey gives residents whose telephone numbers were not chosen an opportunity to provide input. Residents are encouraged to take part online.  

The survey results will provide the City of Burlington and City Council with valuable insights on items such as: 

  • Satisfaction with City services and quality of life in Burlington 
  • Value of City services for property taxes 
  • Preference on municipal property taxes: to increase, decrease or maintain 

How survey results will be used 
City of Burlington residents share their feedback in many ways year-round. The Community Survey is one important source of feedback that helps inform City business plans, communication initiatives and public engagement programs, budget and spending decisions, and strategic focus areas. The Community Survey also provides the opportunity for benchmarking and to monitor progress of community responses compared to previous years. 

The most recent Community Surveys were completed in 2011, 2015, 2019, 2021, and 2023. The Community Survey is now conducted every two years. 

2023 community survey results key highlights 

  • 92% of respondents were “Somewhat satisfied” to “Very satisfied” with the services provided by the City of Burlington 
  • Quality of life was rated highly with 79% of respondents ranking Burlington “Very good” or “Excellent” 
  • The City of Burlington outperformed both the Ontario and national averages for both quality of life and overall satisfaction with services 
  • Services that were identified as strengths through community feedback are Fire Services, parks, sports fields and trails, recreation facilities and festivals and events 
  • Survey respondents would like to see road safety and traffic, cost of housing, over-development, public transportation and pedestrian infrastructure and infrastructure improvements prioritized 

The full 2023 results and results of past Community Surveys can be found at Burlington.ca/CommunitySurvey.